All returned products must be in new condition with original packaging, documentation, accessories and UPC codes. All returns or canceled orders are subject to a 15% restocking fee. No restocking fee will be charged for exchanged orders. We never charge a restocking fee if the product received was due to our error or if the product was defective. A partial refund will be issued for any item that is not in its original condition, is damaged, is missing parts for reasons not due to our error or if you do not follow our return instructions: up to 50% of item's price.
Wet conventional batteries cannot be returned if activated as they are not safe for shipping.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, and meet the conditions above, please follow these instructions:
The battery or accessory can be returned to the address below.
Please make sure you reference your order number, provide the reason for the return, and whether you would like a replacement or a refund.