Help Center

FAQs

ACCOUNT INFORMATION

HOW DO I CREATE AN ACCOUNT?

HOW DO I CHANGE MY ACCOUNT INFORMATION?

WHAT IS YOUR MAILING ADDRESS?

ORDER INFORMATION

WHERE IS MY ORDER?

HOW DO I CHECK ON MY ORDER?

HOW MUCH IS THE SHIPPING COST?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

ITEM SAYS DELIVERED BUT YOU HAVE NOT RECEIVED IT?

THE TRACKING INFORMATION DOES NOT SHOW ANY ORDER MOVEMENT

I RECEIVED A TRACKING NUMBER EMAIL BUT DO NOT SEE ANY TRACKING DATA?

IS MY ORDER SECURE?

WHICH PAYMENT METHODS ARE ACCEPTED?

CAN MY BATTERY BE SHIPPED BY AIR?

DO YOU OFFER VOLUME DISCOUNTS?

MY ORDER SHOWS UNFULFILLED, WHAT IS IT REFERRING TO?

CAN I PICK UP MY ORDER TO YOUR LOCATION?

HOW MUCH IS THE SHIPPING COST IF THE ORDER IS BELOW $99?

MAY PURCHASE BY A PACK OF TWO BATTERIES?

I RETURNED THE ITEM, WHEN WILL I GET MY MONEY BACK?

I RECEIVED A DAMAGED ITEM

PRODUCT INFORMATION

HOW TO CHOOSE THE CORRECT REPLACEMENT BATTERY FOR MY CELLPHONE, TABLET, LAPTOP AND OTHER DEVICES?

WHEN SHOULD I REPLACE MY CELL PHONE BATTERY?

WHAT IS A SEALED LEAD ACID (SLA) BATTERY?

WHAT IS AH AND BATTERY CAPACITY?

WHAT CAN CAUSE A NEW BATTERY TO FAIL AFTER INSTALLATION?

DOES MY REPLACEMENT BATTERY CAPACITY (Ah) HAVE TO BE THE SAME AS MY ORIGINAL? HOW DO I CHOOSE?

HOW LONG DO SLA BATTERIES TYPICALLY LAST?

WHAT IS THE SHELF LIFE OF A SEALED LEAD ACID BATTERY?

ARE THE SEALED LEAD ACID BATTERIES THAT YOU SELL RECHARGEABLE?

IS THIS BATTERY DELIVERED CHARGED?

HOW DO I CHARGE MY SEALED LEAD ACID BATTERY?

CAN I USE MY AUTOMOTIVE BATTERY CHARGER TO CHARGE MY SMALL LEAD ACID BATTERY?

SLA BATTERY MAINTENANCE

DO I NEED TO ADD WATER TO MY BATTERY?

ALARM SHOWS LOW BATTERY

DO I NEED TO DRAIN MY SLA BATTERY TO PREVENT MEMORY EFFECT?

MY DSC ALARM HAS A 12V 4Ah BATTERY, CAN I USE A 12V 5AH BATTERY? WlLL THIS DAMAGE MY ALARM SYSTEM?

MY SEALED LEAD ACID BATTERY IS BLOATED OR SWOLLEN. WHAT SHOULD I DO?

HOW DO I CHARGE MY UPS BATTERY?

HOW DO YOU CONNECT A BATTERY IN SERIES or PARALLEL?

WHAT IS THE DIFFERENCE BETWEEN A GEL CELL, AN AGM AND AN SLA BATTERY?

HOW MANY WATTS DOES MY ADAPTER REQUIRE?

WHY DOES THE LAPTOP BATTERY NOT CHARGE TO 100%?

WHAT IS MAH AND BATTERY CAPACITY?

WHAT MIGHT HAVE CAUSED MY BATTERY TO FAIL?

HOW LONG DOES IT TAKE TO CHARGE A CELL PHONE BATTERY?

WHY WON'T MY PHONE BATTERY HOLD A CHARGE?

DOES FREQUENT CHARGING DAMAGE PHONE BATTERY?

HOW OFTEN SHOULD YOU CHARGE YOUR ATV BATTERY?